Frequently Asked Questions
Everything you need to know about our premium wholesale beauty supplies.
Are your ingredients 100% organic and cruelty-free?
Yes, we prioritize ethically sourced, cruelty-free ingredients. While most of our catalog is 100% organic, specific certifications are listed on each individual product page.
Do you offer tiered pricing for bulk orders?
Absolutely. We provide automatic volume discounts starting at 5 units. For industrial-scale quantities exceeding 100kg, please contact our wholesale department for a custom quote.
What is the typical shelf life of your natural oils and butters?
Most of our natural products have a shelf life of 12 to 24 months. We recommend storing them in a cool, dark place to maintain maximum potency and freshness.
How long does shipping take for heavy wholesale pallets?
Standard orders ship within 2 business days. For palletized freight, transit times vary between 5-10 business days depending on your location and customs requirements.
Can I return a product if the seal is broken?
To maintain strict hygiene and safety standards for our cosmetic ingredients, we cannot accept returns on items where the safety seal has been tampered with or broken.
Do you provide Certificates of Analysis (COA) for your products?
Yes, we provide a Batch-Specific Certificate of Analysis and MSDS for every product sold. These can be downloaded directly from your order confirmation page.